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Mi Casa Frequently Asked Questions Which credit cards to you accept?
Can I return an item that I do not want or is damaged? Why was I charged sales tax on my purchase? How long will it take to receive my order? Can I have an order shipped to my P.O. Box? How are shipping charges calculated? Can I ship my order to a different address? Answers to Frequently Asked Questions Which credit card do you accept? Visa, Mastercard, American Express, and Discover cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to top Can I return an item that I do not want or is damaged? If you are not satisfied with your purchase, contact us within 5 days of receipt of the merchandise, pack it carefully and return it to us in good shape and we will provide a full merchandise credit less shipping charges. If the product arrives damaged, contact us immediately by phone (512) 707-9797 Merchandise returned without prior notification will be refused, Back to top Why was I charged sales tax on my purchase? State sales tax is applied to customers who live in Texas. Back to top How long will it take to receive my order? The standard shipping time for orders shipped via UPS ground or the is 5-10 days. Priority mail through the US Postal Service requires 3-5 days. Allow one day for packing and preparation of the merchandise for shipping. Back to top Can I have an order shipped to my P.O. Box? Yes, if a P.O. Box is used, a member of the Mi Casa family will take it to the Post Office for shipping. Back to top Can I ship my order to a different address? Yes, let us know to what address you would like your purchase shipped and we will be more than happy to accomodate your request. Back to top How are shipping charges calculated? Shipping charges vary according to size and weight of package and destination. Most products are shipped via UPS because they Back to top |
